A washer that won't drain is one of the most common calls we get. The good news: a lot of the time the cause is something small stuck in the wrong place.
Front-load washers: clean the drain pump filter
- Find the small access panel on the bottom front corner of the washer.
- Most have a thin emergency drain hose next to the filter. Pull it out, aim it into your pan, and let the water out slowly.
- Unscrew the filter counter-clockwise and pull out whatever is in there — socks, coins, hair ties and bra wires are the usual finds.
- Rinse the filter, screw it back in snugly, close the panel and run a drain & spin cycle.
Top-load washers: check the lid switch
Many top-loaders won't drain or spin if they don't detect that the lid is closed. If the washer fills and agitates but stops before draining, the lid switch or lock may be the problem. Close the lid firmly and listen for the click.
Every washer: check the drain hose
Pull the washer out gently and make sure the drain hose isn't kinked or crushed against the wall. If it drains into a standpipe or laundry sink, make sure that drain isn't clogged too — run some water into it and watch.
Signs it's the drain pump
- You hear a hum but no water moves
- You hear grinding or rattling during drain
- The filter is clean but water still won't leave
A failed drain pump, a clogged pump housing or a control problem needs a technician. These are usually one-visit repairs.
Prevent it next time
- Check pockets before washing
- Use a mesh bag for socks and small items
- Front-loaders: clean the pump filter every few months
Still stuck? Book a visit — $55 service call, applied to the repair.
Common questions
Can I run my washer if it won't drain?
No — you'll just add more water. Drain it, clean the filter and check the hose first.
How much does it cost to fix a washer that won't drain?
Our service call is $55 and goes toward the repair. Pump and lid switch repairs are common and usually done in one visit.
Written by The PFC Team — PFC Appliance Repair, Antelope, CA. CA BHGS #A50656.