PFC LLC (doing business as PFC Appliance Repair, referred to here as "we," "us," or "our") operates this website and provides appliance repair services in the Sacramento and Antelope, California area. This policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
Information you give us. When you submit the service request form, we collect your name, phone number and/or email address, the service address, and details about your appliance and the issue you're having. If you call, text or email us, we keep what you choose to share.
Information collected automatically. Like most websites, we and our providers use cookies and similar technologies to understand site traffic and measure our advertising. This may include your IP address, browser type, the pages you view, and the site that referred you.
2. How we use your information
- To respond to your request, schedule and perform service, and contact you about your appointment.
- To provide estimates, invoices, and follow-up.
- To improve our website and measure how well our advertising works.
- To meet our legal and record-keeping obligations.
3. How your information is shared
We do not sell your personal information. We share it only with:
- Service providers who help us run the business — our website host, our form and email delivery provider, our scheduling tools, and Google (for advertising measurement). These providers may use your information only to perform services for us.
- Legal reasons — when required by law, or to protect our rights, safety, or property.
4. Cookies and advertising
We use Google Ads conversion measurement to understand which ads lead to service requests. You can manage personalized advertising from Google at adssettings.google.com. We don't use these tools to identify you personally.
5. Data retention
We keep service-request information for as long as we need it to provide service and for our ordinary business, tax, and legal records, and then we delete or anonymize it.
6. Your California privacy rights
If you're a California resident, you may have the right to request access to the personal information we hold about you, ask us to delete it, and not be treated differently for exercising these rights. We do not sell or "share" your personal information for cross-context behavioral advertising as those terms are defined by California law. To make a request, contact us using the details below — we may need to verify your identity first.
7. Security
We take reasonable steps to protect your information. No method of transmitting or storing data is completely secure, so we can't guarantee absolute security.
8. Children's privacy
Our website and services are intended for adults. We don't knowingly collect information from children under 13.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version.
10. Contact us
Email pfc@pfcappliance.com or call (916) 318-5867. PFC LLC · Serving Sacramento, Antelope, and nearby areas, CA.